F.A.Q.'s

Frequently Asked Questions

Where are your products made and shipped from?
All of our orders are proudly printed and shipped right here in the USA 🇺🇸. This allows us to maintain high-quality standards and ensure fast, reliable delivery.

How long does it take to process and ship my order?
We aim to process and ship all orders within 1–2 business days. During busier times (like holidays or sales), please allow up to 3 business days for your order to ship. We’ll keep you updated every step of the way!

How long will my order take to arrive?
Once shipped, your order will typically arrive within 3–5 business days, depending on your location.

Do you offer returns or refunds?
Yes! We want you to love your order. That’s why we offer a 30-day money-back guarantee on all purchases. If something isn’t right, we’ll do our best to make it right.

What items are eligible for a refund?
✅ Items that arrive incorrect, damaged, or defective
✅ Refund requests made within 30 days of the purchase date
✅ Products that are unused and returned in their original condition

How do I request a refund or exchange?
Simply email us at support@rootedthreads.store with your order number and a brief explanation of the issue, and a photo of the issue and our team will respond quickly and take care of you—promise!